RunRival Support

Need help, found a bug, or have a feature idea? Reach out directly.

Frequently asked questions

My run isn't showing up in my score

RunRival reads running workouts from Apple Health. Make sure:

The workout is a Running workout (not Walking or Other).
It is at least 500 meters and 3 minutes long.
HealthKit access is enabled: iOS Settings → Health → Data Access & Devices → RunRival.
Pull down on the Home screen to force a sync.

Why did my league score drop?

Scores are recomputed when workouts change. Common reasons: a run was deleted from Apple Health, you joined a new permanent league with a later start date, or the end of the month reset the weekly streak.

Can I use RunRival without HealthKit?

No — RunRival relies on real running data from Apple Health to keep leaderboards fair.

How do I invite a friend?

Go to the Challenge tab, create a league, and share the invite code or the deep link with your friend.

I uninstalled the app and lost my league

If you did not Sign in with Apple before uninstalling, your anonymous account was lost with the app. Contact us by email — we can sometimes restore your data if you can tell us which league you were in.

How do I delete my account?

Open the app → Stats tab → scroll to Account → tap Delete my account. This permanently removes all your data from our servers (workouts, stats, challenges, notifications) and deletes your authentication record.

How do I export my data?

Open the app → Stats tab → scroll to Account → tap Export my data. A JSON file with all your data will be shared via the iOS share sheet.

Data, privacy, and permissions

See our Privacy Policy for details on what we collect and how it's stored.